UK Shipping FAQ

We aim to process all orders as quickly as possible. Stock items will be despatched within 1-2* working days and you will receive a shipping email with tracking details to let you know your order is on its way. Non stock or special order items take around 7-10 working days.

*These timescales may vary at very busy times and will make every effort to keep you informed in the unlikely event of a delay.

How long will my order take to arrive?

UK Mainland - Next working day

UK Highlands, Islands & Southern Ireland - 2 working days

How much will shipping cost to my destination?

Rates vary depending on the size and value of your order. You can see the final shipping amount at the checkout before committing to purchase, just enter your destination country and postcode/post code to calculate this.

Please accurately provide your shipping address to assure delivery. P.O. Box address will not be accepted and we accept no liability for goods lost as a result of poor or incorrect shipping details.

We offer FREE shipping on all UK orders over £35 (excluding Highlands and Islands). This offer is available online only and cannot be redeemed on telephone orders.

What if my package is lost?

If your goods have been declared as lost by the courier, a replacement will be dispatched as soon as possible.

My parcel has been damaged!

If your goods arrive damaged, please email [email protected] with photos showing this damage. It is also vital that you send photos of the internal and external packaging as claims cannot be processed without this evidence. Upon receipt of this, a replacement can be shipped and the damaged part will be collected when delivery is made.

What happens on the day of delivery?

A signature is required for all deliveries and we've added the convenience of a one-hour delivery window. Just provide us with your mobile telephone number or email and our courier will tell you exactly when your order is being delivered. You can even change the delivery date or get it delivered to a neighbour through the courier's website

Reactive Parts does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Reactive Parts is responsible for the error.

Do you deliver to the whole of the UK?

Yes, we deliver to the whole of the UK. However please note that courier services in some areas of Highlands and Islands can take 2 working days.

What happens if I am not at home?

If your order was sent by Royal Mail, they will leave the package at your nearest post office for you to collect. They will leave a calling card to say they have attempted delivery and at which post office your parcel is being held for collection.

If your order was sent by courier, they will leave a calling card if they were unable to deliver. You will then be able to schedule a redelivery, free of charge. Alternatively, you can also reply to the text message you received if you provided your mobile phone number when placing your order.

Can I specify a delivery time?

Orders sent via next working day or 48 hour delivery are usually delivered from 8am to 6pm (however this can be extended until 8pm during busy periods). We are unable to offer you a specific delivery time when an order is submitted but you will receive a text message as well as an email detailing a one hour delivery time slot on the morning of the delivery. If the time is not convenient, you can use the text or email to change the delivery date or have the parcel left safely with a neighbour.

How can I track my order?

Once your order is dispatched from our warehouse, you will receive a dispatch confirmation email with a link to our carrier’s website where you can track your order. Lost this email? No problem! You can find the tracking details for all your orders in the ‘my account’ section of our website. You can enter this number into our website tracking portal to find out where your order is.

How do I return a product?

1. Request a return: To request a return, please contact us at [email protected] to speak with a member of our customer service team to discuss returning a product.

2. Repackage your products: Once discussed with a member of our team, please repackage the products effectively to ensure no damage during transit. Please note that returned products must be unused and have all packaging and tags intact. If we find the products are returned with wear and tear, crash damage or any signs of use, we reserve the right to refuse the refund and you will have to pay an additional shipping charge to receive the goods back.

For special order items, we reserve the right to charge a 15% restocking fee which will be deducted from your refund. Please include a note in the return to explain why you'd like to return this item and include your order number (or email address or other identifying details) so we can process your return quickly

3. Return via a secure/signed for service: Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.

4. Once we have your return, we will process this for you as quickly as possible, and return the funds back to you as applicable. Please allow 5-7 working days for your bank to process these funds and make them available to you

What if my order is incorrect or faulty?

If your order is faulty or incorrect, please email [email protected] to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you. Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.

When will I receive my refund?

Please note that refunds can take up to 7 working days to be processed. If you have any questions about a refund, please contact our customer service by phone or email. If you have paid by PayPal and they have put the refund on hold, this is out of our control and will be released after they have completed their random checks.

Can I send a product back for an exchange?

Yes we can offer an exchange for a different product. You just need to state this on the returns form and this will be processed once we receive this back into our warehouse. If any additional payment is required for the new parts then one of our customer services team will contact you.

A dispatch confirmation email will be sent to you once your exchange has been sent out.