International Shipping FAQ

We aim to process all orders as quickly as possible. Items which are in stock (see our website for live stock levels) will be despatched within 1-2* working days and you will receive a shipping email with tracking details to let you know your order is on its way. Non-stock or special order items take around 7-10 working days, but we will contact you to let you know a lead time after your order has been placed

*These timescales may vary at very busy times and will make every effort to keep you informed in the unlikely event of a delay.

How long will my order take to arrive?

Europe - 2-5 working days depending on your Country.

International - 6-10 working days depending on your Country.

How much will shipping cost to my destination?

Rates vary depending on the size and value of your order. You can see the final shipping amount at the checkout before committing to purchase, just enter your destination country to calculate this.

Please accurately provide your shipping address to assure delivery. P.O. Box address will not be accepted and we accept no liability for goods lost as a result of poor or incorrect shipping details.

What if my package is lost?

If your goods have been declared as lost by the courier, a replacement will be dispatched as soon as possible.

My parcel has been damaged!

If your goods arrive damaged, please email [email protected] with photos showing this damage. It is also vital that you send photos of the internal and external packaging as claims cannot be processed without this evidence. Upon receipt of this, a replacement can be shipped and the damaged part will be collected when delivery is made.

What happens on the day of delivery?

A signature is required for all deliveries, so you must provide us with your mobile telephone number and email address so our courier can tell you exactly when your order is being delivered. We will collect this information from you at the point you check out

Customs Clearance

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such charges must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Read our VAT information here

If these local import and custom charges are refused or not paid by you, then the item could be returned to Reactive Parts or destroyed. If your order is not returned to us, we will not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Reactive Parts.

Reactive Parts does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Reactive Parts is responsible for the error.

How can I place an order for international delivery?

All international orders can to be placed through our secure website or over the telephone. Browse our website here

Do all products qualify for international delivery?

Almost all of our products can be shipped overseas. In case we are unable to ship a specific product overseas, a message will be displayed on the product page. This may be due to carrier or certain brands restrictions.

Where are you based and where are orders shipped from?

Reactive Parts are a UK based company and all orders are shipped from our UK warehouse.

What countries do you deliver to?

Reactive Parts currently ship to 60 countries. Shipping times vary between 2-7 working days.

My country is not listed on your checkout page. Why?

If you cannot find your country on the checkout page, this means that at present we do not ship there. Please contact our customer services team at [email protected] or +44(0)203 603 0125 to confirm this as we would be more than happy to double check with our courier in case of any change.

What happens if I enter an incorrect or incomplete delivery address?

We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Reactive Parts cannot be held responsible for any carrier delays or failed deliveries that might occur by providing wrong or incomplete details.

How is my order going to be shipped?

Reactive Parts use a variety of carriers including Interlink/DPD, Royal Mail and FedEx. We will choose the most appropriate carrier depending on the weight, value and destination of your order. All orders are sent via a tracked method and will require a signature.

Please note that orders going to Norway and the Canary Islands will be required to provide your PID (Personal Identification Number) for customs purposes. This requirement is outside of our control and if you decide not to provide these details, the delivery will not be completed and your parcel will be returned back to Reactive Parts.

How can I track my order?

Once your order is dispatched from our warehouse, you will receive a dispatch confirmation email with a link to our carrier’s website where you can track your order. Lost this email? No problem! You can find the tracking details for all your orders in the ‘my account’ section of our website. You can enter this number into our website tracking portal to find out where your order is.

How do I return a product?

1. Request a return: To request a return, please contact us at [email protected] to speak with a member of our customer service team to discuss returning a product.

2. Repackage your products: Once discussed with a member of our team, please repackage the products effectively to ensure no damage during transit. Please note that returned products must be unused and have all packaging and tags intact. If we find the products are returned with wear and tear, crash damage or any signs of use, we reserve the right to refuse the refund and you will have to pay an additional shipping charge to receive the goods back.

For special order items, we reserve the right to charge a 15% restocking fee which will be deducted from your refund. Please include a note in the return to explain why you'd like to return this item and include your order number (or email address or other identifying details) so we can process your return quickly

3. Return via a secure/signed for service: Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.

4. Once we have your return, we will process this for you as quickly as possible, and return the funds back to you as applicable. Please allow 5-7 working days for your bank to process these funds and make them available to you

What if my order is incorrect or faulty?

If your order is faulty or incorrect, please email [email protected] to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you. Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.

When will I receive my refund?

Please note that refunds can take up to 7 working days to be processed. If you have any questions about a refund, please contact our customer service by phone or email. If you have paid by PayPal and they have put the refund on hold, this is out of our control and will be released after they have completed their random checks.

Can I send a product back for an exchange?

Yes we can offer an exchange for a different product. You just need to state this on the returns form and this will be processed once we receive this back into our warehouse. If any additional payment is required for the new parts then one of our customer services team will contact you.

A dispatch confirmation email will be sent to you once your exchange has been sent out.