Warranty Information

Let's keep this short and sweet.

All products purchased from Reactive Parts carry the full manufacturer warranty unless sold as a "no warranty" item. Please contact us if you're having an issue with something you've purchased from us. One of our product specialists will be able to advise on the best course of action to get you sorted. 

In the event the manufacturer is no longer in business, Reactive Parts will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team at [email protected] regarding any warranty questions.

I've spoken to your team, how do I return my product to you?

1. Package your product carefully to ensure no damage occurs during the transport process. Please include a note in the parcel to explain what is wrong with the product and include your order number or support ticket number (or email address or other identifying details) so we can process the warranty repair or replacement as quickly as possible

3. Return via a secure/signed for service: Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.

4. Once we have your item, we will send the part off to the manufacturer for inspection and repair. Please rest assured the team will do everything we can can to get your product sorted for you as quickly as possible. As soon as we have a solution or a repaired product, we will get this over to you. Please keep an eye on your inbox for communication from us during this period, as we will likely contact you with frequent updates