You've Sent Me the Wrong Part

We are assuming you're here because you've just opened your order with glee, only to find the parts inside your parcel are incorrect. If that's you, please email [email protected] to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you.

Please note we can only pay expenses if the error was made on our side. If you have ordered an item incorrectly, you are welcome to return this product to us for a refund or an exchange. You can find out how to do this here

Returns are normally processed within 7 working days once the returned products have been received into our warehouse. A refund confirmation email will be sent to you once your return has been processed.

Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense.

Please allow your bank 5-7 working days to process these funds and make them available to you. Please note we do not have control over the speed of this process