The Returns Process

How do I return a product?

1. Request a return: To request a return, please contact us at [email protected] to speak with a member of our customer service team to discuss returning a product.

2. Repackage your products: Once discussed with a member of our team, please repackage the products effectively to ensure no damage during transit. Please note that returned products must be unused and have all packaging and tags intact. T&C's apply

Please include a note in the return to explain why you'd like to return this item and include your order number (or email address or other identifying details) so we can process your return quickly

3. Return via a secure/signed for service: Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.

4. Once we have your return, we will process this for you as quickly as possible, and return the funds back to you as applicable. Please allow 5-7 working days for your bank to process these funds and make them available to you

What if my order is incorrect or faulty?

If your order is faulty or incorrect, please email [email protected] to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you. Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.

When will I receive my refund?

Please note that refunds can take up to 7 working days to be processed. If you have any questions about a refund, please contact our customer service by phone or email. If you have paid by PayPal and they have put the refund on hold, this is out of our control and will be released after they have completed their random checks.

Can I send a product back for an exchange?

Yes we can offer an exchange for a different product. You just need to state this on the returns note you will place in your parcel (see step 2 above) and this will be processed once we receive this back into our warehouse. If any additional payment is required for the new parts then one of our customer services team will contact you.

A dispatch confirmation email will be sent to you once your exchange has been sent out.